01
A customer paid. Where does the money go next?
The checkout is clear. The handoffs behind it are much less obvious.
Why this book · No spoilers
If payments feel more complicated than they should, start here.
Spend an hour with the handbook, and the industry will be easier to follow.
The payments business has plenty of specialists, acronyms, and exceptions. The hard part is seeing how the pieces fit together. This book is meant to help with that.
The moment this book is for
You hear the terms. You want to understand what they mean in practice.
02
Why did this transaction cost more?
You want to understand what affects the price and who has a reason to charge it.
03
Where does this new payment product fit?
You need enough context to compare it with the options already in the market.
What one hour buys you
You will have a clearer way to talk about payments at work.
Find your bearings
Know which part of the system the conversation is really about.
See cause and effect
Understand how participants, timing, cost, and risk affect one another.
Ask more useful questions
Bring better context to product, partner, strategy, and operating discussions.
Made to be useful
Read it before a vendor call, a product meeting, or your first week in payments.
Read it once for the overview, then keep it nearby when a conversation gets technical.
Easy to read
Plain language and a comfortable pace.
One connected view
A way to place the details in the larger system.
Relevant today
Newer developments explained in relation to the basics.
Practical at work
Context you can bring into real conversations and decisions.
Ready when you are